VERY IMPORTANT CLIENT ANNOUNCEMENT!

We will soon be unavailable to every resident of any country in the European Union!

The European Union has passed the GDPR (General Data Protection Regulation) than purportedly seeks to "create a harmonized data protection law framework across the EU and aims to give citizens back the control of their personal data, while imposing strict rules on those hosting and ‘processing’ this data, anywhere in the world." This type of legislation is being considered by other countries, and will probably be soon passed throughout the world.

To fully implement the GDPR, we need a FULL Rewrite of our code base that at this time is not possible because of:

* .. the sheer volume of our code
* .. the time it would take to write and test the code
* .. the cost of coding
* .. testing and review to make sure protonic.com is FULLY GDPR compliant
* .. the lack of volunteers
* .. and the low number of Clients who need help and visit the site

As you know all of us are volunteers... However donations no longer support the cost of hosting and during the past two years, I have had to personally help financially in order to keep the site running. This cost is becoming too much considering the dearth of those needing help... Perhaps Computers are giving people too few problems and people are becoming too computer literate?

Within a few days protonic.com WILL NOT be able to be reached by Clients from any EU Country and because of soon to be enacted regulations like the GDPR worldwide, I reluctantly plan to close the site completely,

As per the GDPR's requirements, except for presently open tickets from people in the EU, we have been removing personal data from EU residents from our database. On closing we will fully purge any Client identifiable data from our database for ALL of our Clients

NOTE: I am still deciding if I will keep portions of protonic.com open such as the Newsletter, Glossary, Tips, News, etc. Time will tell. I am also exploring if the full ramifications of the GDPR and we may be able to continue under a different format such a Bulletin Board, one-on-one E-Mail to and from our Technicians, Blog, Opt-In membership, etc.

Again we are very happy that we have been able to do so much good for so many over the past almost twenty years and thank all those who have supported us by "word of mouth" and with their donations.

It has been an honor running protonic.com and helping all of our cherished Clients with FREE, Volunteer based computer help.

Rick Streeter - Owner, General Manager
protonic.com

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 What Our Clients Say...

His expertise, and perhaps even more important, positive attitude and willingness to help even when it affected his personal situation, were extremely appreciated.

" As I am elderly (80 years old) without any disposable income, I really appreciate protonic.com. I really hope that it can continue. "  August 14th, 2018

Paul has always helped me with the correct information I needed on a particular problem each time I submitted it. very much appreciated!!!

" How very much I hope and pray you will be able to continue operations long into the future. was saddened to read of your intentions to soon terminate. I for one would be happy to pay a reasonable sum for the help needed each time I submit it! thanks again! "  August 13th, 2018

Tech right on money. I reset everything and so far it works - at least on the one disk I used. no I know what to do if it messes up again. .

" Recommended your service again today. "  August 10th, 2018

Thank you for your valuable guidance. i could not access protonic earlier, due to the limping way of wifi working in my locality for the last several days. once again thanks a lot.

" Protonic- the bright sun rays reach wherever the dark problems appear. "  August 8th, 2018

I got a tech who new his stuff, new what questions had to be asked and helped me solve the problem a1 tech  August 4th, 2018

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