Monday, February 08th, 2010:
Paul Illingworth's reply was prompt and exactly what I needed to solve my problem

I think Protonic.com provides excellent service to computer users like myself who often need a bit of help, especially technical help. It is rare indeed when the techs there cannot solve a problem. One of them (Paul Illingworth) helped me solve my most recent problem...and for that reason, I have already made a PayPal donation. Thanks, James Burch

Monday, February 08th, 2010:
I was able to resolve my problem on my own and did not require any assistance. He response time was fast though.

Monday, February 08th, 2010:
first class, and quick reply.

It is a wonderfull site for drivers like me with absolutely no knowledge of what goes on under the bonnet.

Sunday, February 07th, 2010:
Easy to follow directions

Protonic has always been able to solve my problem

Sunday, February 07th, 2010:
Paul did everything he could to resolve my problem. He was very patient and understanding and I'm sure if I had allowed him to continue, he would have solved the problem. I did not give him that opportunity.

Sunday, February 07th, 2010:
What a blessing to have excellent support tech to resolve issues that are difficult or impossible to deal with. My sincere thanks! Gary

Saturday, February 06th, 2010:
Really helpful guys, have had some excellent help and very clear instructions from everyone. Very impressed. Thank u guys.

I think your web site is not really user friendly. I often have to scroll thru a lot b4 I find what I am looking for. But the work that goes on behind that is excellent.

Saturday, February 06th, 2010:
Paul was the greatest. Knew just what the problem was and the way to handle it.

Protonic is the greatest. If the world was more like Protonic it would be a better place to live. We need more of people helping people.

Saturday, February 06th, 2010:
Fast, efficient and really helpful support. Thank you, Paul!

Top notch. You're already the best and you can't improve on that.

Friday, February 05th, 2010:
Bob had been looking at my issues many times. In the meantime I took on Java, Adobe and Microsoft trying to get it resolved and of course none of them could give the right resolution. Little by little I got bits and pieces of information to get both computers working for most of the time. It does appear that I have to keep installing Flash Player again and again as it is "not recognized" so it is a development issue from companies that want us to use their products and then leave them alone until we want to buy more. Even had one manufacturing company who outsourced to India defend the fact that one of the support people sold my name, address, printer make and model and phone number to a company trying to get my credit card number because they had all that information and had an "upgrade" to the printer software. I was smart enough to know this was not right so hung up on them once they asked for a CC number. At first I thought they were with the manufacturing company and calling about the issue the printer was having as I had been on the phone with them for two days. I let the manufacturing company know this and their response was, "when employees leave the company they take this information with them and we cannot control that." Really? How good does that make a customer feel about their personal information going all over India? So I am sticking with Protonic and when I am employed again will be a contributor.

GREAT site! Everyone should come here first and save yourself hours of frustration, the risk of the companies who manufactured your product that is in distress having employees sell your personal information to others who call acting like they are with that manufacturing company and want to add a credit card number to all the information they already have about you which is more than they should. I think everyone should just use Protonic and contribute to keeping you with us as they can afford. It will save them time and money, plus hours and days of stress and phone or email time, and will be resolved by people who care about customers, even non-paying ones. I have told my friends about your site and suggested they come to you first and also they might contribute as well and why I feel that is fair. I see no way to improve, you are doing GREAT!

Friday, February 05th, 2010:
he was very specific and his answer helped me a lot

Thursday, February 04th, 2010:
Very good.

Excellent help. Keep it up.

Thursday, February 04th, 2010:
Smart. Great turnaround. Not the first time. Only place I know to turn for help other than FAQs at the sites of various s/w,h/w products and we all know that those are terribly limited.

Please see the comment on Support Tech.

Thursday, February 04th, 2010:
Thanks Rick, I will cetainly take your advice. Best wishes Peter Boskett

Wednesday, February 03rd, 2010:
Very quick and accurate response from a person who had experienced the same situation.

Couldn't be better!

Wednesday, February 03rd, 2010:
Very clear and easy to follow steps. Was very good in responding to all the follow-up questions.

Wednesday, February 03rd, 2010:
Very helpful. Thanks!

Wednesday, February 03rd, 2010:
Bob was very patient and very helpful to me. His responses were prompt and the instructions were easy to follow. It was almost like having an IT person standing next to me. He is definitely an asset to Protonic. Thank you again.

Excellent website. Great design and layout. Easy to use. The tech support service is invaluable. My experience was very positive. No improvement needed.

Wednesday, February 03rd, 2010:
Thank You again!!

Tuesday, February 02nd, 2010:
Very much appreciate the help Russ gave me and the fast response. Thanks, Penny