IMPORTANT ANNOUNCEMENT! CAN USE YOUR HELP Therefore this is a Blatant and Brazen Request for Clients and FUNDS.

In the past we have been able to operate ONLY from donations from our Clients. Apparently computers are getting better and our Clients are becoming more knowledgeable so donations have gone down considerably. Also, to keep highly motivated Technicians we need more Clients.

We thank everyone who has helped so far with Donations and Your Questions.

As you know all of us are volunteers. PLEASE consider making a donation at OUR DONATIONS PAGE and TELL YOUR FRIENDS ABOUT US!.


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Some Mac users may find that if they connect an external mouse or trackpad to their MacBook or MacBook Pro, the internal built-in trackpad then no longer works. This may appear like a bug, and some users may think it’s a hardware problem, but the good news is that the inability to use both a mouse... Show More
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Windows 10 has so many new features that we couldn't even cover them all with one article. From keyboard shortcuts to revamped search functions and all-new window gestures, Microsoft definitely piled on the fresh functionality in the latest version of their operating system.

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SF Mono is a really nice monospaced font available to Mac users within Terminal and Xcode, but you may have noticed that SF Mono is not available outside of those two apps.

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Google Chrome fans have been put on alert about a huge update that they will soon be able to download.

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 What Our Clients Say...

Jevan was very helpful and explained in detail the directions I needed to take in solving my problem! was very much appreciated! thank you:

" I can always depend on protonic to help me with my computer problems and I have told others about you as well. keep up the good work as you have been doing!!! "  July 13th, 2018

Very helpful

" Keep this tech on payroll. recommended you again today. "  July 13th, 2018

Even though the problem could not be solved, I had very good help and I realize it may not be fixable. thank you all. allan  July 11th, 2018

As always a helpful and knowledgeable response

" Overall an excellent service "  July 9th, 2018

Very patient with my lack of knowledge & fear of doing the wrong thing!

" Protonic has been helpful to me for many years with pcs. now I am using a mac, wish you had more technicians available who are familiar with those. "  July 7th, 2018

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Tue, 31 May 2011 - My hard disk --SATA 160GB -- is 5 year, do need to go for a new one?


If it works and does not make any noises there is no need to get a new one. If you need further information please post a ticket at .

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Preinstalled Win 10 pc. How to reinstall.


If you are lucky there is a recovery partition on the disk. Go to "Settings > Updates and Security" and select "Recovery". Select the option there (Reset this PC) or (Advanced startup). If neither of these work you will need to get a recovery CD from the manufacturer.


I am asked if i want to whitelist a site I go. Should I or not?


Yes... If you are sure all you will get from that site you certainly should. On the other hand if you are not sure of what is on the site and who will see it, you perhaps should not.

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Yes, but not more than $3.00 (USD) per month.

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